Therefore, please consider sending him the version with the carbon overlay. It probably isn't fair to ask you to paint the hardtop, or to give my brother money for having the new top painted. The only acceptable outcome is to send my brother another hardtop, correctly made, and free of charge. He reached out to you for resolution, and in response you sent two plugs that are poorly shaped and not paint ready without further fiberglass modification. I, apparently, have the same problem with my top, albeit less severe. After installing it on the car, he realized it was not cut properly, resultinging in inappropriate gaps immediately behind the side window on both sides. He painted it to match his car, at a considerable expense. Some months ago, my brother purchased a fiberglass hardtop for his MR2 spyder. On my other MR2 spyder, I have purchased your fiberglass hardtop and planned on purchasing the decklids again, and your TRD styled parts however, after your treatment of my brother, Dustin xxx, whose email is xxxx I am reconsidering buying any further products from you. On one of them, I purchased your carbon fiber/fiberglass hardtop, and both decklids. I have been a long-time fan of your products. The details of the defects are documented here and here. I'd find the product of his mind amusing if the situation had no victims. The purpose of this post is to add to the growing body of documentation indicating that VIS is an anti-consumer company, with tortious business practices but I would be remiss to confess I also want to share the love I felt from Fred, the Director of Sales. If you get a defective hardtop then VIS will make no good faith, competent effort to correct their mistake. It speaks for itself and there is no need for my play by play commentary, but TL DR Buying a $2,000+ hardtop from VIS is, at best, a gamble. It is with pleasure that I convey the full extent of my communications with VIS below regarding a defective hardtop they sent my brother.
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